Customer Care Workshop

CentreStage has a proven track record in delivering truly effective customer care development, using drama-based techniques to explore in depth what great customer care really looks like and how behaviours can make all the difference.

Our one-day and half-day interactive customer care workshops combine live acted scenes performed by professional actors, plenary discussions, interactive exercises, theory input and forum theatre, making them extremely practical, memorable and fun.

Customer Care Workshop v2

Customer Care

What do customers want?

Causes of bad service

How do you delight your customers?

The first minute

Creating the right image

Communication Skills

Communication theory

Questioning skills

Active listening

The power of body language

Dealing with ‘difficult’ customer situations

DESC Scripting

Managing Stress

Where does stress come from?

The effects of stress

Dealing with stress

Relaxation techniques

Internal Customer Care

What is an internal customer?

Why is it important?

Benefits to external customers

Action Planning

Where do we go from here?

Personal action plan


At the end of one day you will be able to describe what customer care is and why it is essential to your business. You will be able to demonstrate a high level of listening and questioning skills and an ability to solve problems, deal with complaints, and handle aggression in a calm, positive way.